You can not fault this garage, everything went perfect, no pressure when buying, car is 10/10 quality, I have been well looked after and even the delivery driver was friendly! Thank you to everyone at the garage!
Mr Mordecai, 07 Aug 2020
Excellent service throughout - from first arriving to view the car, through a second viewing and on collection. This is a superb garage, with high quality cars and brilliant, no-pressure service. They answered all my questions and found out additional information whilst I was test driving the vehicle. After first viewing the car, I then emailed late on a Sunday expressing the desire to place a deposit and received a text almost immediately. The team kept me informed as various items on the car were tidied up and they could not have been more helpful. There is a great atmosphere in the showroom and they could not be more helpful or accommodating. I’m really pleased with the car and would recommend anyone to check out this garage when buying.
Mr Ludford, 08 Aug 2020
Excellent service from first viewing to vehicle collection. Would highly recommend!
Miss Higgins, 08 Aug 2020
Fantastic company to deal with nothing is to much. They take the upmost pride in their work. We ended up purchasing a car from here and will definitely be back again when its time for a change.
Mrs Davis, 10 Aug 2020
First Class Customer Service
We bought a Polo for my partner and could not fault the guys at the German Car Group. After having a horrendous experience at a VW main dealer it was extremely refreshing to deal with a garage that actually cared about customer service. There is a no pressure selling attitude which is great but the guys were always on hand to answer any questions we had. Car was professionally prepared throughout the week with numerous updates throughout which was also a very nice touch. On picking the car up it had been very nicely prepared and we were given plenty of time for the handover to happen and not feel rushed. Honestly can highly recommend these guys for buying a car, you won’t be disappointed. First class customer service makes a massive difference and these guys do it perfectly. Thanks once again.
Miss Muggridge, 11 Aug 2020
German Car Group
Start to finish Adam was great ,no pressure no hassle ,...loved the car few bits needed a touch to my taste , he was straight on it ,what he said would be done for me was done ..I came back at agreed time and date ,bought the car ,great package deal with it ...very happy ,wife wants a new car and first place will be to see Adam next month ..
Mr Wheatley, 15 Aug 2020
Really helpful staff and service. Went out of their way to ensure I could access the car I had chosen, even after I had broken my foot! Faultless and very helpful.
Mrs Walters, 19 Aug 2020
Excellent Car Buying Experience Once Again
As a returning customer, once again the service was absolutely phenomenal. The sales team could not do enough to make the sale/ admin/ and collection of the car anymore enjoyable. The lads were top class. It’s so nice to see a business and team of employees delivering as agreed and to an exception standard. I would recommend using the GCG to all who really want to enjoy the experience of buying a new car.
Mr Wilson, 28 Aug 2020
Excellent service,very friendly good knowledge all round package,extremely well presented car.would highly recommend this company.
Mr Barrow, 30 Aug 2020
Hassle free from the beginning. These guys always have immaculately presented cars and give a top notch buying experience. I have dealt with them twice now and although I didn't buy the first time round I had no hesitations to return when I had a bigger budget and got the right car at the right price. Always helpful and very friendly without the pushy sales so often found in other dealerships.
Mr Dacre, 03 Sep 2020
A Stress Free, Enjoyable Experience Buying A TT
I spotted an Audi TT on the Group's website and was happy to reserve it before seeing it knowing how popular the TT is. I wasn't disappointed when I saw the car. I gave it a test drive and bought it on the spot. The car was given a full MOT, service and thoroughly valeted inside and out and the team went the extra mile to ensure I was able to drive away with my personalised registration. There was no pressure to sell and team couldn't have been more helpful, in stark contrast to some of the bigger dealerships.
Mr Neal, 04 Sep 2020
Amazing Staff And Amazing Car
From beginning to end Callum was amazing and honest throughout. I cannot recommend them highly enough
Miss Parkinson, 06 Sep 2020
Would Highly Recommend This Dealership
I bought a car from these guys in Sept 2020 and I cannot say enough good things about my experience. I'm in Ireland so I was naturally nervous about being messed about. Adam was very honest, professional and diligent. I put down the initial £100 deposit then he send videos of the car and went through all the details both good and bad, told me what was going to be fixed up and done with the car next, in terms of engine servicing and body work. 2 weeks later the car had been MOT'd, serviced, alloys refurbished, and any marks on the body touched up. 'A' sent me another video and went into detail on everything that had been done and stayed true to his word with everything. I put down an additional £400 deposit to hold the car in the UK until I could get there to pick it up. With the warranty, only difference being in Ireland, was that I had to find a warranty company myself here. I met their transport driver at Holyhead port, Fell in love with the TT and took it home. Thanks so much Adam
Miss Kavanagh, 07 Sep 2020
An Excellent Experience
Great communication. Particular thanks to Calum who was professional, courteous and helpful.
Mr Atkins, 12 Sep 2020
Car Buying Made Easy In Devon And Nationwide
Friendly, professional service from the salesman who I am not allowed to name in this review. Mr C you know who you are. If you are looking for a low mileage, Merc, Audi or VW you should check out their website. No hard sell, just a chance to buy a quality used car at a good price. The car I bought was exactly what I had been looking for. Because I live locally I was able to take it out twice for a proper test drive; three times allowing for my ignorance of how to set the suspension to Comfort. The salesman allowed the car to sell itself and then had it prepared so that it was in showroom, as new condition when I picked it up. Came with a 6 month warranty and 12 month MOT. A real bonus was that they fitted 4 new tyres without asking and included within the agreed price. Highly recommended.
Mr Bourne, 15 Sep 2020
Most Honest Sales Team. A Pleasure
⭐⭐⭐They deserve this!⭐⭐⭐ Arrived today and I can't thank them enough. Within a hour of enquiry I had a video of the car and his complete honesty about the car was greatly appreciated. It needed some work which he sorted extremely quick. We had constant contact over the last 10 days were he supplied all the relevant updates and answered the hundreds of questions I asked. A day before delivery multiple photos and another video sent to me going over every single minor detail to make sure I was happy. The car is great and I am extremely happy. The real pleasure however was dealing with such a honest and attentive salesman. If you love your German cars I can't recommend this company enough! 🥇
Mr Green, 17 Sep 2020
Excellent From An Independant Garage
Excellent service received, this is the second vehicle we have bought from the German Car Group, very helpful and kept updated all the time
Mrs Doige, 19 Sep 2020
Family Car Purchase
Me and my wife came down from Bristol and test drove/placed a deposit on a VW family car. I was drawn to the car initially by the quality and quantity of the pictures online from the website. The staff were friendly, not pushy and very accommodating. I was kept updated throughout the sale and me and my wife came away very pleased. I highly recommend The German Car Group to others. Thank you!
Mr Sealey, 23 Sep 2020
Excellent GCG Service
Great dealing with the team at GCC. Their customer service is second to none and all cars are meticulously prepared. We part-exchanged 2 cars for one and the transaction was seamless. Thanks very much and highly recommend these guys.
Mr McCollum, 04 Oct 2020
Brilliant 2013 Audi A4 Avant S-Line Black Edition
I read the reviews of German Car Group, and based on this I spoke to them (A&C) , they were extremely professional and provided me with a detailed video of the car. Based on this I traveled the 112 miles to view the car (after securing it with a £100 refundable deposit). Upon arrival I was welcomed and shown to the car where I was allowed to wander around at my leisure, any questions I asked were confidently responded to and we discussed the preparation of the car and what would be carried out, EVEN delivery to my home!!! I was really impressed with their attitude and customer care which was outstanding!!, the communication by them was second to none, and another video was sent of car and after preparation for delivery, even photo's of it loaded on the delivery truck. The car arrived on Thursday then on Monday the V5 was on my door step. I have already recommended "German Car Group" to some friends of mine. to sum up,Brilliant car/ communication/ customer care/after sales service.
Mr Mould, 06 Oct 2020
The German car group were very helpful, polite an efficient. Could not fault in anyway
Miss Williams, 07 Oct 2020
Our experience was 1st class would definitely recommend and would go back in the future. Very helpful.
Mr Salter, 09 Oct 2020
Pleasure To Deal Wit, 100% Recommend
The German car group were a pleasure to deal with. Their sales people couldn’t have been more helpful, regularly checking in, sending me videos of the car and I am so pleased with the video I bought from them. I actually went to a VW dealer as well as GCG and I’d much rather deal with a garage like this, the service and deal I got was 100% better.
Miss Brown, 10 Oct 2020
Superb, Pinnacle Of Customer Service
I cant describe properly how good the team are and have been at helping me into this car, I saw the car 2 weeks ago on a Saturday evening, sent over a quick email and got a response back within 8 minutes. At the start I thought it was an automated response but no, it was actually the sales agent responding to a potential customer at 9pm on a Saturday evening while the footy is on. Absolutely set the standard for customer service. The car, well what can I say, they got it serviced all around, fresh tyres and brakes, DSG service, videos of the updates, pictures of every aspect of the car, completely and utterly made me the most confident in dealing with them, can not say enough how good these people are especially after i havent even test driven it beforehand. I had no worries at all and will buy from them again without any hesitation. I have been working in Customer service for 6 years, and this is absolutely top notch, hand on heart.
Mr Kasim, 10 Oct 2020
Really Good Buying Process
Very well looked after. No pressure in sale process at all and car presented very well.
Mr Carpenter, 11 Oct 2020
Superb Customer Service From Beginning To End
Absolutely brilliant to deal with from start to finish. Really friendly service with regular updates as the car was being prepared for sale, to a very high standard. Had a very minor problem with the air con afterwards but they found a reputable garage near me (Bristol) and covered the repair cost/paperwork directly with them. They also took the time to offer a fair and considered trade in price for my old car, rather than just plugging the reg into a computer and leaving it at that. The new car is fantastic and I'll definitely be coming here first when on the hunt for the next car!
Mr Adams, 15 Oct 2020
Outstanding Service And Quality Of Product
Hundreds of miles separated me from the seller, but I was given outstanding service, comprehensive details, videos and updates and every query was answered promptly. The salesman dealt with me like a family member and the car was suitable delivered exactly as specified. Superb all round service, vehicle and attention to detail. Can’t thank them enough for the help they provided. 5* is fully deserved!!
Mr Lowe, 19 Oct 2020
Purchase Of Mercedes A Class
The German Group provided an enthusiastic, helpful and comprehensive service during the purchase of my Mercedes. All my requests were dealt with to complete satisfaction. I would recommend this company without hesitation
Mr Milmer, 21 Oct 2020
Quality Vehicle Purchase
Really good professional & friendly outfit I for one would recommend them, it’s nice not to have people swarming you when you view a vehicle Well done GCG👍
Mr Hinton, 23 Oct 2020
Recently purchased a TSi Polo from TGG - lovely car, beautifully presented and the sales process, despite the Covid situation was very easy, and the car was delivered to our door fully valeted. The car did develop a small problem but Adam had the car collected, the issued resolved and delivered back again. Excellent service and excellent back-up, would highly recommend.
David James, 17 May 2020
A great pleasure to inspect, test drive and buy my Audi from this dealer. Excellent service from start to finish. Would absolutely buy from here again and fully recommend to others.
Superb Customer Service From Beginning To End
I made a telephone enquiry regarding a car which I had seen on their website, was told that someone was due to view the car that day, they rang me later that day to let me know that he didn't turn up. I viewed the car the following day it was everything that was stated on the website. Car was very well presented in superb condition with no pressure what so-ever to buy. On collection of the car my phone was linked the the car system, shown all the features the car had , nothing was too much trouble ........ a truly faultless customer experience .... TAKE NOTE MAIN DEALERS THIS IS HOW TO TREAT A CUSTOMER...!
Very helpful when I bought my car. Everything was explained in a very professional manner and with ease. The transition was first class and all made very easy. A huge thankyou to the salesman who took care of everything from start to finish. I would recommend this garage to anybody. Many thanks
Great cars,great service, genuine staff.
Had a problem with the car, which was sorted promptly by adam.
If you want a car this place is highly recommended.
Had a problem with the car, which was sorted promptly by adam.
If you want a car this place is highly recommended.
Mr Williams, 30 Oct 2019
Above and beyond
Superb selection of cars with friendly, knowledgeable, and professional staff! Their showroom is immaculate and their care and attention to detail really shows.
Mr Cook, 23 Sep 2019
Great experience buying my car
I bought my car from here and it was presented beautifully for me when I picked it up and the whole process with the staff there was hassle free and very professional!
Mr Shaw, 09 Oct 2019
Good experience all round
Brilliant service! Easy process. No hard selling tactics. Pleasure to deal with
Mr Post, 16 Aug 2019
Superd service very professional and very approachable
The salesman was excellent he was friendly and approachable and his knowledge of all the cars was amazing he clearly loves his job we met the owner who obviouslybputs the customer first as they give a first class service nothing is leftout , we will most definately come back when we need another car and also travel here for our services etc as we feel that confident that they would do an exceptional job something that we value , finding a garage that wont rip you off is hard to find these days we will be happy to travel back up to them although it is a 20 mile trip .i would gladly recommend them to anyone as they give 100% service
Mrs Whitehead, 17 Aug 2019
Would Highly Recommend
Absolutely first class customer service and a brilliant selection of cars. Great having them so local. I now have the car of my dreams.
Miss Form, 02 Sep 2019
Very impressed, excellent customer service.
Excellent customer service from the first visit to test drive the car to the day of collection. Would highly recommend visiting this garage if you’re looking to buy a German car. Car came with a new MOT and had a full service. Very clean car.
Mrs Seward, 20 Sep 2019
Purchased Audi A3
Very good service, knowledgeable, helpful, nothing was too much trouble.
Mrs Preston-Howes, 15 Oct 2019
Professional and pleasant people to deal with.
Very professional from the outset. Was not pushy when we said we had another vehicle to look at. Car was very well presented and was ready to drive away when we went back to buy it. Young salesman went through all the functions of the car which took a good hour. Car came with 12 month MOT, 12 months warranty, RAC Rescue and half a tank of fuel. Would definitely consider buying another car from them.
Mr Riley, 13 Oct 2019
Great experience buying my car
Excellent professionalism from start to finish, car was very clean and tidy and the showroom was very nice. No pressure from the guys there and couldn’t be more helpful.
Mr Venton, 02 Aug 2019
10/10 would recommend to a friend. Very happy with my new car from The German Car Group
Miss Lorkin, 08 Jun 2019
Quality At Its Best
A brilliant dealership in every respect. I reserved an Audi without seeing it, all I saw was picture on the website. The standard of their stock is nothing but excellent. Knowledgeable and professional in every respect. A great warranty included for 6 months. This is how all used car purchases should be. Highly recommended.
Mr Coram, 15 Jun 2019
Purchase And Viewings
The team was found to be very reliable and fair with our car purchase. I have left with a very positive experience and so far excellent car. thanks
Mr Wilson, 08 Jul 2019
They don't come better than this
They don't come better than this! Excellent ... first class ......friendly efficient service.. Would not hesitate to recommend to others.
Mr Austin, 11 Jul 2019
A pleasant experience
brought the car without seeing it as i knew of the guys, i was not disappointed and no buyers remorse. why buy any where else?
Mr Fry, 11 Aug 2019
Brilliant service! Easy process. No hard selling tactics. Pleasure to deal with
The salesman was excellent he was friendly and approachable and his knowledge of all the cars was amazing he clearly loves his job we met the owner who obviously puts the customer first as they give a first class service nothing is left out , we will most definitely come back when we need another car and also travel here for our services etc as we feel that confident that they would do an exceptional job something that we value , finding a garage that wont rip you off is hard to find these days we will be happy to travel back up to them although it is a 20 mile trip .i would gladly recommend them to anyone as they give 100% service
Great Team of Honest Hardworking Guys. No high pressure sales, they are extremely helpful. Quality, clean top of the line vehicles. I would recommend them to anyone in the market for a reasonably priced, clean, low mileage car.
Take Note Other Dealers
Professional, punctual and personable. I found my experience with The German Car Group easy and clear from start to finish. I find buying a new car stressful and am wary of pressures from salesman, but here the experience was stress-free, all finance and paperwork was very clearly explained, their patience and desire to find me the prefect car was most re-assuring; the absence of pressure made the whole experience very enjoyable! I was looking for a specific car (Audi A3 Automatic in Black/Grey) and was struggling. I live 2hrs away and with Adam's help within 2 weeks I was happily driving away in my gorgeous new car. When handed over, the presentation of the car was infallible, the exterior - beautiful and the interior just flawless. Very honest and professional in all areas, RAC Approved and a RAC Warranty is confirmation of the standards of this dealership. Would definitely recommend.
Brought a car from the German Car Group, what more can I say other than honest genuine guy, sold me a great car. Would deffo buy from again if he had the right car when I was looking 10/10 Thanks again GCG
Made the car purchase and sale easy.
Very helpful and knowledgeable on the car we purchased.Excellent assistance given on all aspects.
Audi A3 Purchase
Great service and so knowledgeable. Spent time going through the paperwork with me and making sure I was aware of all the features of the car before I left to drive home. I would definitely recommend The German Car Group and will use them again when next upgrading. First class dealership that goes the extra mile (pardon the pun)
The Golf had a slight mechanical problem which was known about and explained to me then put right before the sale. Adam ensured that the Golf was in A1 condition before hand over, thoroughly satisfied with the experience, only wish other dealers were like him.
Great service, very friendly and honest gave a good price for part ex and prepared new car well. Very pleased and great to deal with.
Excellent service, couldn't do enough for you
Excellent, Great Service
Very happy. Salesman was easy to talk to and explained everything well. Had car for two weeks and all seems fine.
Excellent customer service
Fantastic customer service received by the sales executive would highly recommend this garage. The whole process of buying a new car was very smooth and they were very quick to respond to emails with any questions we had.
Bought car unseen, car delivered - Pleased!
I wanted to write to you to say a HUGE THANK YOU to The German Car Group for the way they handled our purchase of an Audi A3. We live a 5 hours drive away from this dealership and saw the car online. Having never bought a car before without having seen it in person we admit we were slightly nervous. The fact that the German Car Group is RAC approved and comes with RAC BuySure gave us some level of comfort in buying an unseen car from them. After speaking with them our concerns were further allayed and we are grateful. Now that I've had the car for a few weeks, I can say that I'm very pleased with it. The condition is exactly as described and we appreciate the two new tyres you put on. I've found The German Car Group helpful, trustworthy, non-pressurising and a pleasure to do business with. I would have no hesitation in recommending them to others. Thank you,
Great experience. Welcoming, knowledgable the whole experience was slick and easy and the car is amazing!!. Brilliant aftercare too with 12 months free RAC and 6 months warranty. Thanks GCG for everything really happy customer
Congratulations to The German Car Group , they were very knowledgable, professional and the car stock quality is superb.. Also the RAC warranty and membership means I have no concerns for the next 6months. I cannot complain about anything, very friendly and I wouldn’t hesitate to use them again.
worth dealing with
Very friendly service, knew what they were talking about.
Excellent customer service, friendly and professional company, went above and beyond to accommodate my needs. Would not hesitate to recommend
Very happy with the service I received
Very friendly and helpful the best dealership I have dealt with no pressure selling and the cars are well presented
Buying a car
From the moment we walked into the showroom until we bought our car we were treated with the utmost respect . For a young man the salesman was respectful and polite we would recommend them to anyone
Brilliant - highly recommended
Brilliant- highly recommend. The whole team were super helpful and on hand for any questions we had.
Really great place. The guys there very helpful and went out there way for me. Couldn't ask for better experience
great all round
Brilliant, good service, great car, good attention to detail, very helpfull
Superb company to deal with, purchased a really lovely car for our daughter. Totally professional company to deal with you. Thank you
Pleasant and hassle free
Very professional from start to finish. A pleasant hassle free experience.
Could not have asked for more from this dealer
Very satisfied with the service I received and very happy with the car I purchased. The dealer was very thorough, informative and professional.
Absolutely brilliant customer service from the very first email. You couldn't ask for more from the buyer's point of view. Very happy with the car I bought from this garage - definitely recommend it to anybody who wants to buy a car.!!!!
Professional, helpful, quality buying experience.
I bought my new car from The German Car Group in early August 2018. The salesmen was really helpful & easy to deal with. I like that he never tried to hard sell the car, just gave me honest information and provided all the available purchasing options. The car was immaculately presented on test drive & pick up. I travelled from Cornwall so they were kind enough to provide the car with a full tank of fuel on pick up. They also extended the warranty to 1 year as I wanted to have some piece of mind about the longevity of the car. The battery (which was still the original) died a few weeks after purchase but they refunded 50% of the cost of the new battery without any quibble. Excellent experience & very professional - I would definitely recommend.
Everything that it says on the tin" and more...We cannot emphasise enough how great our experience of buying a car through the German car group has been. They are extremely helpful and professional. In the past, we've always dreaded buying a car, but now that we've found these guys, we will definitely be returning to them. If anyone out there has any doubts, put them aside and know that you can completely trust these people. Many, many thanks.
Audi Quattro A3 TDI
From the first contact, the salesman was very accomodating and professional with the sale of the car. It was an enjoyable experience and i have had the car for about 6 weeks now and love it. I would highly recommend The German Car Group
A great garage to do business with: professional and honest without that awful car salesman spiel that you so often have to deal with and listen to.
Went with my son to buy a car. Really helpful people, very nice car, easy to reach agreement over price and with full year’s MOT, and RAC cover, it’s all good. I really do feel if we have a problem, they will want to sort it. Fully recommended.
Review of purchase experience
Service was perfect. The vehicle was listed accurately, and the vehicle had been well prepared. Friendly staff, and would certainly recommend. I will be happy to describe more should I need to revert to them at all.
Very helpful. They took excellent care of us and gave us a better quality of service than we have ever received from a main dealership when buying a car. It was a very efficient process and the car was beautifully presented when we picked it up.
Quick, easy friendly service. All cars in amazing condition, would highly recommend!
Bought a Peugeot 2006 207 from Adam about 2 months ago - he was very helpful with no pressure. Had a minor problem recently which we had fixed up in Sheffield. Adam refunded the cost with no quibble. Best car purchase experience I have had and I am in my sixties!
Professional and Knowledgeable. Southwest Hatchbacks provided us with very professional customer service. Their wealth of knowledge and experience led to a purchase with confidence. Thank you.
Professional, Polite Dealer
Happy Sunday shopper!!! Very professional and friendly service, i would highly recommend this garage/showroom.
Excellent service from this dealership. I had viewed pre-owned vehicles at many dealers in Devon before i visited southwest hatchbacks. I was surprised at the choice of excellent vehicles at this dealership. I purchased a Toyota Auris which is in excellent condition, the vehicle was fully serviced and valeted prior to collection. I am very pleased with the excellent service i received by their staff, I would recommend this dealership to anyone.
Excellent customer service. We are delighted with the service we received from SWH. The whole purchase process was hassle free, and we are very happy with our new car. Highly recommend!
Excellent Throughout.From the off, nothing but informative. Made the process smooth and put me at ease with the decisions. Always very honest with time length to get the car and once it was handed over everything was perfect down to the detail. Would absolutely recommend.
Great friendly service. Great, friendly service and a really easy no nonsense part exchange transaction.
Trouble free. Our new Mercedes was advertised with information that was spot on. Southwest Hatchbacks were very helpful and nothing was to much trouble.
Great experience at Southwest Hatchbacks. Excellent service from the salesman, he went through all of the purchase steps very carefully. He is even delivering the car to us once the service, the MOT and valeting is complete.